Privacy Policy

Effective Date: June 4, 2024

At SecretHoodie.com, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us. By using our site, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you place an order or contact us, we may collect:

  • Your name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Customization text or design input (if applicable)

b) Non-Personal Information

We automatically collect certain information when you visit our site, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring website URLs

This data is used for analytics and improving our website experience.


2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates or respond to inquiries
  • Customize products as requested
  • Improve website performance and functionality
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Payment Processing

We use trusted third-party payment processors (e.g., Stripe, PayPal) to handle transactions. We do not store your full credit card information on our servers. All payment data is encrypted and securely processed by our payment partners.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, including:

  • Remembering items in your cart
  • Understanding user behavior through analytics (e.g., Google Analytics)
  • Customizing content and offers

You can control cookie settings through your browser. However, disabling cookies may affect site functionality.

5. Third-Party Services

We may use third-party services for shipping, email marketing, analytics, and customer support. These providers have access only to the information needed to perform their functions and are obligated to protect your data.

Examples include:

  • Shipping carriers (e.g., USPS, UPS, DHL)
  • Email marketing tools (e.g., Mailchimp, Klaviyo)
  • Analytics providers (e.g., Google Analytics)

6. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure. By using our site, you acknowledge this risk.

7. Data Retention

We retain your personal data for as long as necessary to fulfill your orders, comply with legal obligations, and resolve disputes. Customization content may be retained for internal records or quality assurance unless you request its removal.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent to data processing
  • Object to or restrict certain processing activities
  • Request data portability

To exercise your rights, contact us at support@secrethoodie.com.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we learn that we have collected data from a child under 13, we will delete it promptly.

10. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our site, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of the site after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

📧 support@secrethoodie.com
🌐 https://secrethoodie.com