Shipping Policy
Effective Date: June 4, 2024
Please review our shipping policy below for details on order processing and delivery.
Processing & Fulfillment Time
All items are made to order, including customized products. Please allow 4–6 weeks for processing and fulfillment before your order ships.
Each hoodie is crafted with care, and this extended timeline helps us ensure the quality you expect.
Shipping Method
We currently offer a flat-rate shipping option for all orders:
Standard Shipping
- Tracking included
- Ships after order is fulfilled
- Delivery time varies by location
- You will receive a tracking number via email once your order ships
Shipping Locations
We ship worldwide. Shipping rates are calculated at checkout based on your location.
Tracking Information
You will receive a confirmation email with tracking details as soon as your order ships. Please allow up to 48 hours for tracking updates to appear after the package has been dispatched.
Address Accuracy
Please ensure all shipping information is accurate when placing your order. We are not responsible for delayed or undeliverable shipments due to incorrect addresses provided at checkout.
If you notice an error in your shipping information, contact us within 12 hours of placing your order at support@secrethoodie.com. We’ll do our best to help.
Contact Us
For any questions regarding your order or shipment, feel free to reach out:
Email: support@secrethoodie.com
Website: https://secrethoodie.com