Terms & Conditions
Terms & Conditions
Effective Date: June 4, 2024
Welcome to secrethoodie.com! By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Overview
SecretHoodie.com is owned and operated by Secret Hoodie (“we,” “us,” or “our”). Our flagship product is a hoodie with a unique sleeve-to-sleeve design that reads "I Love You Thiiiiiiiiiiiiiiiiiis Much." We also offer customization options on select products.
These Terms & Conditions apply to all users of the site, including browsers, customers, and contributors of content.
2. Eligibility
You must be at least 18 years old or have the involvement of a parent or guardian to make purchases on this site. By using this site, you represent that you meet this requirement.
3. Product Information
We strive to ensure that all details, descriptions, and prices appearing on this website are accurate. However, we reserve the right to refuse orders if product information has been published incorrectly, including pricing and availability.
Please note that colors and materials may appear slightly different in real life due to lighting and display variations.
4. Customization Policy
Certain products on SecretHoodie.com allow for custom text or design elements. By submitting a customization request:
- You affirm that you have the right to use any text or content provided.
- You agree not to submit anything that is offensive, obscene, hateful, unlawful, or infringing on any third-party rights.
- We reserve the right to reject or cancel any customization requests at our discretion.
- Custom products are made to order and are non-refundable unless defective or damaged upon arrival.
5. Orders & Payment
All prices are listed in U.S. Dollars (USD). We accept secure payment via major credit cards and other payment options made available at checkout.
Once an order is placed, you will receive a confirmation email. This does not signify acceptance of your order, but a confirmation that we have received it. We reserve the right to refuse or cancel any order for any reason, including but not limited to stock availability, errors in product or pricing information, or suspected fraud.
6. Shipping & Delivery
We offer domestic and international shipping. Shipping costs and estimated delivery times are provided at checkout. Please note:
- Processing times may vary, especially for customized items.
- We are not responsible for delays caused by carriers or customs.
- You are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses due to customer error.
7. Returns & Exchanges
We accept returns or exchanges for non-customized products within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition.
Custom products are final sale unless there is a manufacturing defect or damage during shipping. If you believe you received a faulty item, please contact us at support@secrethoodie.com within 7 days of receiving your order with a description and photo of the issue.
8. Intellectual Property
All content on this website—including images, text, designs, graphics, logos, and trademarks—is the property of Secret Hoodie or its content creators and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission from us.
9. Limitation of Liability
To the fullest extent permitted by law, Secret Hoodie shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or any products purchased.
All products are provided “as is” and “as available” without warranties of any kind, either express or implied.
10. Indemnification
You agree to indemnify, defend, and hold harmless Secret Hoodie and its employees, affiliates, agents, and suppliers from any claim, demand, or damage arising out of your use of this site, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.
11. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
12. Modifications to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the site after changes have been made constitutes your acceptance of the new Terms.
13. Contact Us
For any questions about these Terms & Conditions, please contact us at:
📧 support@secrethoodie.com
🌐 https://secrethoodie.com